by Louise Penberthy | Wednesday, 5 July 2017 | Mediation & dispute resolution, Tips | Tags: Communication, Dealing with difficult people, For CIOs & IT VPs, For developers & engineers, For team leaders & managers
1) Start out by saying something that you know the other person will find insulting, offensive, or just plain outrageous. 2) Do whatever you want and ignore everyone else. 3) Try to get the mediator on your side. 4) Refuse to listen to the other person’s point of view…
by Louise Penberthy | Wednesday, 25 May 2016 | Mediation & dispute resolution, Tips, Workplace communication | Tags: Communication, Dealing with difficult people, For CIOs & IT VPs, For developers & engineers, For team leaders & managers
1) Start out by saying something that you know the other person will find insulting, offensive, or just plain outrageous. 2) Do whatever you want and ignore everyone else. 3) Try to get the mediator on your side. 4) Refuse to listen to the other person’s point of view…
by Louise Penberthy | Wednesday, 2 December 2015 | Tips, Workplace communication | Tags: Communication, Dealing with difficult people
Here are some things my clients do that help them deal with conflict at the holidays. Use these tips to make your holidays more bearable and even – yes! – enjoyable. 1) Plan your escape. 2) Stabilize yourself. 3) Say no. 4) Enjoy the cranberry sauce or the applesauce…
by Louise Penberthy | Wednesday, 10 June 2015 | Articles, Tips | Tags: For CIOs & IT VPs, For developers & engineers, For team leaders & managers, For the C-Suite, Goal achievement
Reading time: 2 min. 30 sec. Have you made goals for yourself this year? That’s a rhetorical question, of course. Setting goals, and achieving them, is an important part of your success. I’ve written articles about strategies to help you achieve goals (“Best...
by Louise Penberthy | Wednesday, 11 March 2015 | Articles, Tips |
Reading time: 3 min. An injury has kept me from hiking for several months. But now that the injury is healing and the weather is getting warmer, I’m thinking about hiking and lessons I’ve learned from it. Hike on the “boring” parts of the...
by Louise Penberthy | Wednesday, 23 July 2014 | Articles, Tips | Tags: Dealing with difficult people
Having dealt with sociopaths in work and life, my colleague MC Easton and I have 9 tips for you: 1. Drown them in sugar. 2. Stare them dead in the… bridge of their nose. 3. Get your needs met elsewhere. 4. …
by Louise Penberthy | Wednesday, 16 July 2014 | Tips, Workplace communication | Tags: Communication, Dealing with difficult people
Sometimes, you just want a simple way to get someone to cool down, without being too obvious about it or being rude. Here are 10 calm and reasonable things you can say when someone’s angry. “That sounds perfectly reasonable.” When someone says...
