How *Not* to Communicate with Us

Reading time: 2 min. I recently watched a TED talk from 2012 that encapsulates all of the mistakes that non-technical people make when they try to tell us how to communicate. The talk was “Talk Nerdy to Me,” by Melissa Marshall, a faculty member in the...

A 5-Step Process to Clear up Misunderstandings and Keep Your Division on Track

Misunderstandings diminish profitability. A study by the International Data Corporation found that a business with 100,000 employees loses, on average, $62 million per year due to employee misunderstanding.* In addition to diminished profitability, the cost of...

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