If I could tell people one thing from my years as a mediator, it would be this: choosing mediation doesn’t mean that you’ve failed. It means that you’re strong, principled, and fair; that you’re working to get what you really need; you know it’s never too late to…
Recently, I mediated a case in which one party was blunt and forceful to the point of pushiness. As a mediator, I was able to moderate the client’s bluntness, and make a safe space for them to resolve the dispute they were in. Here are some of the techniques I used…
If you’re ever dealing with an ungrateful client, consider finding a graceful and professional way to ease out of the contract. One unhappy client out of many delighted clients isn’t worth worrying about.
Are you in a conflict, but you don’t know how to tell the other person that you want to call in a mediator to help you resolve it? Here are some ideas. If you and the other person are both aware that you’re not resolving the conflict on your own, try this…
A question I got after a recent talk from a man in the audience was, “But mediation isn’t binding, is it? You don’t have any options if the other side doesn’t keep the agreement.” I assured him that yes, a mediated agreement as binding as any other contract…
Being skilled in improvisation helps me seamlessly revise my orientation talk at the start of sessions to best serve my clients, transition between phases of mediation effortlessly and naturally, adapt to different communication styles, align my work with my clients’ goals, and be more flexible and adaptable in finding the best way to help my clients towards resolution…