Remember the Human Side of Disputes

The owner of a retirement home was facing a possible lawsuit from a woman whose father lived in the home. The woman had a good case, but the owner warded off the expense and time of court by doing something very simple. He acknowledged something that was very important to the woman….

Improvise Your Way to Successful Negotiations

Being skilled in improvisation helps me seamlessly revise my orientation talk at the start of sessions to best serve my clients, transition between phases of mediation effortlessly and naturally, adapt to different communication styles, align my work with my clients’ goals, and be more flexible and adaptable in finding the best way to help my clients towards resolution…

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