I stopped a bully the other day. He was big, he was tall, and he was rude, and he was in the face of someone shorter and smaller. Even though I’m only average height and weight, I stopped that bully. You can stop bullies, too. You use what’s called “noncomplementary behavior.” You act like the bully isn’t there…
If I could tell people one thing from my years as a mediator, it would be this: choosing mediation doesn’t mean that you’ve failed. It means that you’re strong, principled, and fair; that you’re working to get what you really need; you know it’s never too late to…
It breaks my heart when my clients won’t try to mend work relationships. They don’t seem to see how much they’re sabotaging themselves and their business. But when my clients do mend work relationships, they get back that relationship that was so engaged, productive, and beneficial to everyone. Here are four steps that work…
As a mediator, one of the things I tell my clients in preparation for the mediation is: at some point during the mediation, you may think you’re not progressing towards a resolution. This is normal. All it means is that you’re working hard to resolve the dispute. You may be talking about issues you haven’t talked about before, you may be…
If you’re ever dealing with an ungrateful client, consider finding a graceful and professional way to ease out of the contract. One unhappy client out of many delighted clients isn’t worth worrying about.
There’s no one right way to collaborate. Different styles may make collaboration difficult, but you can overcome those difficulties…
White and Asian men may not be so willing and able to give equal time to, or discern the feelings of, women and non-Asian people of color…