by Louise Penberthy | Wednesday, 15 February 2017 | Articles, Communication tips, Mediation & dispute resolution | Tags: Communication, Dealing with difficult people, Difficult clients
We’re living in a time of angry conversations, especially on social media. Especially if the topic is politics, conversations quickly degrade into insults, ad hominem attacks, and lordly assertions that “I’m done, have a nice day!” Here are five steps to having civil conversations…
by Louise Penberthy | Wednesday, 27 April 2016 | Articles, Communication tips, Mediation & dispute resolution | Tags: Communication, Difficult clients, Working with clients
Recently, I mediated a case in which one party was blunt and forceful to the point of pushiness. As a mediator, I was able to moderate the client’s bluntness, and make a safe space for them to resolve the dispute they were in. Here are some of the techniques I used…
by Louise Penberthy | Wednesday, 13 April 2016 | Articles, Business practices, Leadership | Tags: Dealing with difficult people, Difficult clients, For the C-Suite, Working with clients
If you’re ever dealing with an ungrateful client, consider finding a graceful and professional way to ease out of the contract. One unhappy client out of many delighted clients isn’t worth worrying about.
by Louise Penberthy | Wednesday, 11 November 2015 | Articles, Business practices | Tags: Difficult clients, For the C-Suite, Working with clients
Reading time: 2 min. I gave a talk last week about the dangers of misplaced, unwise generosity. I talked about the consequences to organizations, service providers, even non-profit mission-based organizations of being unwisely generous, something I’ve written...
by Louise Penberthy | Wednesday, 14 October 2015 | Articles, Business practices, Workplace communication | Tags: Communication, Dealing with difficult people, Difficult clients, For the C-Suite, Working with clients
Reading time: 2 min 30 sec. “We put considerable work into this project, but they don’t recognize it. We know we’re being paid, but we delivered significant value, and they never expressed any gratitude at all.” I often hear this from clients. They...
by Louise Penberthy | Thursday, 24 July 2014 | Articles, Business practices | Tags: Difficult clients
Have you ever wanted to be extra specially generous to a client? Have you ever had a client you wanted to be extra specially generous to? Maybe it’s someone on a fixed income, someone who’s struggling financially, or someone who really needs help. So you cut your...
