Training

Training helps when:

• work groups need to improve their communication with other groups in the organization.
• a team needs to take its human-communication skills from good to great.
• co-workers need to interoperate better.
• you’re enacting diversity initiatives or quality improvement, and dealing with the effects of reorganizations, mergers, or layoffs.
• you work with multicultural teams and are seeking new ways to delight your internal and external customers.

A Mediator’s Guide to Confident and Successful Workplace Communication.

Help your organization communicate confidently and successfully, within the organization and with clients, customers, stakeholders, and the public. Learn what a mediator knows about why conflicts and disputes arise, how to resolve them and avoid them entirely, and to see the humanity in each other.

What Your Team Will Get

• Techniques for listening strategically to avoid disputes and conflict.
• Detecting skills for getting what they need by figuring out what other people need and helping them get it.
• Skills for being heard when others don’t want to listen.
• Understanding and identifying personal barriers that get in the way of resolving workplace disputes.

Workshop Participants’ Takeaways

• Two individual, specific techniques for remaining calm in the face of toxicity, bullying, and other de-humanizing treatment.
• Two strategies for dealing with a specific workplace dispute or conflict.
• Techniques for removing their own personal barriers to resolution.

Engaging Successfully with Diversity

Is your company hiring and onboarding diverse talent but finding that they don’t stay? Do you have a diverse team and want to use the power of different perspectives to create a stronger, better-performing team that recognizes that despite our differences we’re all human beings? Are you integrating teams with people from diverse backgrounds, and want them to interoperate smoothly?

Help your talent improve their skills at working with, being productive with, interoperating with, and enjoying interacting with team members of diverse backgrounds.

What your talent will get

• Greater understanding and appreciation of the importance of everyday interactions in promoting and enjoying diversity.
• Examination of the unconscious biases that they’d get rid of if only they knew they were there.
• Strategies for making team diversity help productivity rather than hinder it.
• Personal tools to help them feel more comfortable around coworkers of different backgrounds than their own.

Details

• One hour pre-training call to assess needs and goals for the training.
• Option of one-day or two-day training.

Number of Participants

5 to 30.

Fee

One day: $1,950; two days: $2,950; plus expenses.

Team Engagement and Alignment

Help your team align their goals for self-development with the needs of the team and the organization. When your team members develop skills they want to master that will also help your team succeed, your team will naturally do excellent work, be successful in meeting their business goals, and be more engaged in their job and the organization.

What Your Team will Get

• Effective and efficient brainstorming techniques for generating ideas for all needs – project ideas, product ideas, goal-achievement techniques.
• Techniques for finding where their goals for self-development match the needs of the team and the organization.
• Techniques for creating action steps to meet self-development goals.
• Ownership of the benefit of developing themselves and helping the organization at the same time.

Workshop Participants’ Takeaways

• Three individual, specific goals for self development, goals that will provide strategic value to the company as well as to themselves.
• For each of those three goals, and action plan for achieving it.
• Greater understanding and appreciation of how the organization values them.

Details

• One-hour pre-training call to assess specific needs and goals.
• One-day training, 8 hours.
• “Office hours” via phone or Skype for follow-up questions and discussion, 4 one-hour sessions.

Number of Participants

5 to 30.

Fee

One day: $1,950; two days: $2,950; plus expenses.

How to Get Started

Call me for a free consultation on your training needs.