Is it possible, I asked the team, that this was a perfect storm? That you just happened to run into a combination of three random events that caused a problem you couldn’t have foreseen? That you dealt with the problem the best way you could?
A non-profit I work with needed to pack up its office and move to its new office. Most of the people packing would be volunteers, and we needed to make a way for them to easily see what needed to be done, select something to do, and feel useful and helpful quickly. So… I set up a Kanban board!
Whether you support President Trump or not, you can see that he frequently makes statements that aren’t true and that can’t possibly be true, but he doesn’t seem to care. He’s probably using what I’m going to call “performance speech acts”…
I stopped a bully the other day. He was big, he was tall, and he was rude, and he was in the face of someone shorter and smaller. Even though I’m only average height and weight, I stopped that bully. You can stop bullies, too. You use what’s called “noncomplementary behavior.” You act like the bully isn’t there…
Everyone has something they need. My guiding principle as a mediator is to help people figure out what they need and how to get it, in the most fair, honorable, and respectful way possible. I help them resolve the dispute, but more importantly…
Everyone’s worked with an Energy Vampire, someone who drains your enthusiasm for your work, leaves you feeling powerless and discouraged, whose calls and e-mails you dread. They’re persistent, but you can take actions to keep the proverbial life from being drained out of you. 1) Make them look at their own reflection. 2) Wear a garland of garlic. 3)…
Imagine that you’re settling a case worth $3 billion. When real estate company Rockrose split up, the three brother-owners used several mechanisms to make sure that the outcome was as fair and – and this is the important part – as envy free as possible…