by Louise Penberthy | Wednesday, 6 June 2018 | Articles, Communication tips |
Have you ever been in a situation where someone does something, they don’t really think it through, and it’s embarrassing? And somehow they blame you, because you made it obvious – not that you meant to – that they didn’t think it through…
by Louise Penberthy | Wednesday, 21 February 2018 | Communication tips |
Have you ever had someone deliberately misunderstand you? Actually, they genuinely misunderstood you. People never deliberately misunderstand you. I’m exaggerating, of course. But chances are…
by Louise Penberthy | Wednesday, 24 May 2017 | Articles, Communication tips, Workplace communication | Tags: agile, For team leaders & managers, Scrum
Do you want to help your team learn to work together more effectively, and have fun at the same time? Have them play “Friend and Foe.” It’s easy — you just need a space big enough to move around in, and one simple rule…
by Louise Penberthy | Wednesday, 26 April 2017 | Articles, Communication tips, Workplace communication | Tags: agile, For team leaders & managers, Scrum
If you’re a Scrum Master, and you have one person on your team who’s causing trouble for the rest of the team, should the person be removed from the team? Actually, the first thing you should think about is whether it’s really one team member who’s causing trouble for the rest of the team, or whether something else is going on…
by Louise Penberthy | Wednesday, 12 April 2017 | Articles, Communication tips | Tags: Communication, Dealing with difficult people, Scrum
Have you ever been on a team that’s had problems getting along and working well together? Here are three secrets from a mediator, to surviving and thriving on self-organizing teams: 1) be patient, 2) accept ambiguity, 3) Solve interpersonal problems incrementally…
by Louise Penberthy | Wednesday, 15 February 2017 | Articles, Communication tips, Mediation & dispute resolution | Tags: Communication, Dealing with difficult people, Difficult clients
We’re living in a time of angry conversations, especially on social media. Especially if the topic is politics, conversations quickly degrade into insults, ad hominem attacks, and lordly assertions that “I’m done, have a nice day!” Here are five steps to having civil conversations…
by Louise Penberthy | Wednesday, 30 November 2016 | Articles, Communication tips | Tags: Communication, For developers & engineers, For team leaders & managers, Scrum
Are you new to Scrum? Are you on a new Scrum team? If you’re wondering how you’ll survive the “forming” and “storming” phases of group development, I have some ideas. 1) Be patient. 2) Observe everyone. 3)…