I Hate that @#$%&! Client – Changing Frustrating Conversations into Professional and Productive Conversations

One frustrating conversation sets you up to have another frustrating conversation, which sets you up to have another one, and so on. The good news is, there’s a way to change direction. Studies show that having good experiences doing something, makes you more likely to have good experiences doing the same thing in the future. Here’s how you can create good experiences for yourself.

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