by Louise Penberthy | Wednesday, 13 April 2016 | Articles, Business practices, Leadership | Tags: Dealing with difficult people, Difficult clients, For the C-Suite, Working with clients
If you’re ever dealing with an ungrateful client, consider finding a graceful and professional way to ease out of the contract. One unhappy client out of many delighted clients isn’t worth worrying about.
by Louise Penberthy | Wednesday, 11 November 2015 | Articles, Business practices | Tags: Difficult clients, For the C-Suite, Working with clients
Reading time: 2 min. I gave a talk last week about the dangers of misplaced, unwise generosity. I talked about the consequences to organizations, service providers, even non-profit mission-based organizations of being unwisely generous, something I’ve written...
by Louise Penberthy | Wednesday, 28 October 2015 | Articles, Business practices, Leadership, Mediation & dispute resolution | Tags: For CIOs & IT VPs, For the C-Suite
Reading time: 1 min. I worked with an organization in which the VP of one division had demanded that every project IT did had to include three weeks of his division doing user-acceptance testing. Obviously, this would delay every organization-wide IT project...
by Louise Penberthy | Wednesday, 14 October 2015 | Articles, Business practices, Workplace communication | Tags: Communication, Dealing with difficult people, Difficult clients, For the C-Suite, Working with clients
Reading time: 2 min 30 sec. “We put considerable work into this project, but they don’t recognize it. We know we’re being paid, but we delivered significant value, and they never expressed any gratitude at all.” I often hear this from clients. They...
by Louise Penberthy | Wednesday, 9 September 2015 | Articles, Business practices, Leadership |
It’s that time of year again. With the start of the football season, a good many of your employees are thinking about fantasy football. It’s also the time of year for productivity experts and human-resources specialists to weigh in…
by Louise Penberthy | Wednesday, 5 August 2015 | Articles, Business practices, Mediation & dispute resolution, Workplace communication | Tags: Communication, For the C-Suite
Share Reading time: 3 min. “…being in business together was the worst thing for our relationship…” Have you heard about how Gravity Payments co-founder Lucas Price is suing his brother Dan? Maybe you’re more familiar with the story of the company...
by Louise Penberthy | Wednesday, 5 November 2014 | Articles, Business practices, Leadership, Workplace communication | Tags: Communication, Dealing with difficult people, For CIOs & IT VPs, For the C-Suite
Reading time: < 1 min. If you haven’t seen the New York Times article “The Long Odds of Reforming an Employee Who Is a ‘Destructive Hero’,” you should take a look. If there’s someone among your reports who’s brilliant, a...
