by Louise Penberthy | Wednesday, 6 June 2018 | Articles, Communication tips |
Have you ever been in a situation where someone does something, they don’t really think it through, and it’s embarrassing? And somehow they blame you, because you made it obvious – not that you meant to – that they didn’t think it through…
by Louise Penberthy | Wednesday, 21 February 2018 | Communication tips |
Have you ever had someone deliberately misunderstand you? Actually, they genuinely misunderstood you. People never deliberately misunderstand you. I’m exaggerating, of course. But chances are…
by Louise Penberthy | Wednesday, 8 November 2017 | Articles, Leadership, Workplace communication |
Is it possible, I asked the team, that this was a perfect storm? That you just happened to run into a combination of three random events that caused a problem you couldn’t have foreseen? That you dealt with the problem the best way you could?
by Louise Penberthy | Wednesday, 19 July 2017 | Articles, Leadership, Workplace communication | Tags: agile, For team leaders & managers, Scrum
A non-profit I work with needed to pack up its office and move to its new office. Most of the people packing would be volunteers, and we needed to make a way for them to easily see what needed to be done, select something to do, and feel useful and helpful quickly. So… I set up a Kanban board!
by Louise Penberthy | Wednesday, 5 July 2017 | Mediation & dispute resolution, Tips | Tags: Communication, Dealing with difficult people, For CIOs & IT VPs, For developers & engineers, For team leaders & managers
1) Start out by saying something that you know the other person will find insulting, offensive, or just plain outrageous. 2) Do whatever you want and ignore everyone else. 3) Try to get the mediator on your side. 4) Refuse to listen to the other person’s point of view…
by Louise Penberthy | Wednesday, 21 June 2017 | Articles | Tags: agile, For team leaders & managers, Scrum
Reading time: 3 minutes Agile frameworks can help you set priorities and get things done in lots of different situations, not just in software development. I’ve been using Scrum and Kanban to organize my life for five months now. I know of people who teach their...
by Louise Penberthy | Wednesday, 7 June 2017 | Articles | Tags: Dealing with difficult people, For team leaders & managers, Scrum
In my last post, I described an improv theater game you can use to increase your team’s social sensitivity. Here’s way you can vary this game if you have one person who has a disproportionately negative effect on the team, to see how their actions alone can affect the entire team…