I Stopped a Bully – And You Can, Too

I stopped a bully the other day. He was big, he was tall, and he was rude, and he was in the face of someone shorter and smaller. Even though I’m only average height and weight, I stopped that bully. You can stop bullies, too. You use what’s called “noncomplementary behavior.” You act like the bully isn’t there…

An “Open Mind” Is Not Enough

If you’re white, and you think that you can resolve disputes or clear up misunderstandings with someone who isn’t white just by “keeping an open mind,” you’ll never be effective. What you really need is experience around people who are different from you, to learn in your heart how different their experiences can be. Here’s how…

Needing Mediation Doesn’t Mean That You’ve Failed. Here’s Why.

If I could tell people one thing from my years as a mediator, it would be this: choosing mediation doesn’t mean that you’ve failed. It means that you’re strong, principled, and fair; that you’re working to get what you really need; you know it’s never too late to…

Get a Web Designer who Respects your Tech Knowledge

Website design companies aren’t used to working with clients who know anything about the back end of what they do. If you’re like me and you have a tech background, here are some ideas for reducing or even eliminating the annoying behaviors from vendors who expect you to be ignorant…

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